Meter Technical Analyst

Overview

Jackson, Michigan Meter Technical Analyst #1048899

Job Description:

If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

• The Smart Energy Operations Center is responsible for the health and reliability of all deployed Gas and Electric smart devices.
• Company currently has over 1.8M Smart Electric Meters, 660k Automated Metering Infrastructure (AMI) Gas Communication Modules (GCMs) and 1.2M Automated Meter Reading (AMR) GCMs.
• The Meter Technical Analyst is responsible for correcting and maintaining device master data for both general and complex metering.
• The Analyst will perform daily monitoring and technical tasks designed to resolve specific issues, analyze current system and process conditions, while maintaining system integrity.
• We are seeking a team member who is analytical, self-motivated, and results-driven, with the ability to manage multiple priorities and adapt to changing business needs.

• The Meter Technical Analyst supports the Smart Energy Operations Center by monitoring, analyzing, and troubleshooting smart metering systems and data.
• This role is responsible for understanding, processing, visualizing, and communicating smart device data using LEAN business tools to drive operational efficiency and data accuracy.
• The position performs daily problem solving across system components, including reviewing meter and system performance, identifying and resolving system issues, and querying multiple systems to compare data and detect discrepancies.
• The analyst conducts detailed investigations, analyzes trends, and performs root cause analysis to identify and resolve system and process exceptions.
• The Meter Technical Analyst collaborates with internal departments to resolve issues efficiently and implements corrective actions and process improvements to prevent recurrence.
• This role also provides technical support, including creation and maintenance of SAP records, upkeep of logs and spreadsheets, and other related system documentation.

• Additionally, the analyst evaluates system error messages and failed workflows related to field work orders, determines root causes, and makes necessary corrections while ensuring metering device data integrity and accuracy across enterprise systems.

• Proven analytical and diagnostics skills and ability to look for alternate solutions
• Strong oral and written communication and organizational skills (time management and multi-tasking)
• Experience using computer software (e.g. Microsoft Outlook, Excel, Word, etc.)
• Ability to work cooperatively and collaboratively with internal and external clients and coordinate activities across multiple locations and departments

• Operating a headend system (e.g. MV90, Open Way, UIQ)
• Knowledge of electric and gas meter communication methods
• Experience with electric and gas interval billing
• Experience with SAP

• Bachelor's Degree in Business, Technical with 2 years of relevant experience
• [OR] Associate's Degree in Business, Technical with 4 years of relevant experience
• [OR] High School Diploma with 6 years of relevant experience

At Fast Tek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years! Fast Tek Global is a financially strong, privately held company that is 100% consultant and client focused. We ve differentiated ourselves by being fast, flexible, creative and honest. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

Fast Tek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in .

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We use AI tools to support parts of our hiring process, such as reviewing applications and identifying…