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Technical Analyst
Job in
Jackson, Jackson County, Michigan, 49203, USA
Listed on 2026-02-14
Listing for:
The Planet Group
Full Time
position Listed on 2026-02-14
Job specializations:
-
IT/Tech
Data Analyst, Technical Support
Job Description & How to Apply Below
- Responsible for correcting and maintaining device master data for both general and complex metering.
- The Analyst will perform daily monitoring and technical tasks designed to resolve specific issues, analyze current system and process conditions, while maintaining system integrity.
- Monitoring, analyzing, and troubleshooting smart metering systems and data. This role is responsible for understanding, processing, visualizing, and communicating smart device data using LEAN business tools to drive operational efficiency and data accuracy.
- Daily problem solving across system components, including reviewing meter and system performance, identifying and resolving system issues, and querying multiple systems to compare data and detect discrepancies. The analyst conducts detailed investigations, analyzes trends, and performs root cause analysis to identify and resolve system and process exceptions.
- This role also provides technical support, including creation and maintenance of SAP records, upkeep of logs and spreadsheets, and other related system documentation.
- Bachelor's Degree in Business, Technical with 2 years of relevant experience [OR] Associate's Degree in Business, Technical with 4 years of relevant experience [OR] High School Diploma with 6 years of relevant experience.
- Proven analytical and diagnostics skills and ability to look for alternate solutions
- Strong oral and written communication and organizational skills (time management and multi-tasking)
- Experience using computer software (e.g. Microsoft Outlook, Excel, Word, etc.)
- Ability to work cooperatively and collaboratively with internal and external clients and coordinate activities across multiple locations and departments.
- Operating a headend system (e.g. MV90, Open Way, UIQ)
- Knowledge of electric and gas meter communication methods
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