Datacenter Operations Specialist

6 Month Contract to Hire - Pay: $28.00 to $32.00 per hour W-2 - US Citizen or Green Card Only

Candidates need to have 2 years of similar experience or Network+/Cisco CCNA certifications.

CBTS is searching for a Network Operations Center analyst to provide critical support and maintenance to our cloud, colocation, and telecom customers. As the first line support for enterprise level customers, our NOC Engineers troubleshoot a variety of advanced issues and assess and escalate tickets to vendors and inside engineering staff.

We are looking for a NOC analyst to join our team at our Network Operations Center located in Jackson, MI. If you are ready for the rewards, challenges and responsibilities that come with working in a high-energy, fast-paced environment, then read on!

The ideal candidate will have a minimum of 1.5+ years of data center or Infrastructure (Firewalls, Routers, Switches, Cabling) comparable technology experience, preferably with a Bachelor’s or Master’s degree in a related field. Vendor certifications and/or experience may be considered as an alternative to the degrees. This position is on-site at our Jackson, MI location and cannot be done remotely.

• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and coordination with partners on network optimization.
• Undertake data network fault investigations in network environments using information from multiple sources.
• Secure network systems by establishing and enforcing policies, defining and monitoring access
• Provide remote troubleshooting and fault finding assistance and guidance if issues occur upon initial installation.
• Coordinate with vendors and update customer regarding network maintenances.
• Speak to customers via email and phone for requirements capture/update. Proper update notes to customer within given timeline.
• Proper coordination with vendors to resolve the issue, also, to initiate escalations as per the SLAs in-place and internal policies.
• Coordinate with vendor Service Managers proactively to maintain the network stability.
• The successful candidate will be able to understand and drive solid requirements and then use those to deploy, configure, test, and activate networks.
• Solar Winds:
  Monitor customer network and coordinate proactively with customer and vendor to troubleshoot the issue(s).

• Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices
• A solid understanding of the OSI or TCP/IP model
• A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS, LDP, and VRFs strongly desired
• Excellent cross-team collaboration, technical skills, and clear communications are required
• Experience / knowledge on tools like Solar Winds, Whats Up Gold etc.
• Good knowledge on Solar Winds tools NPM, NCM and NPM is a plus

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.