Epicor Specialist

Technique, Inc. is looking for an Epicor Kinetic (ERP) Specialist to join our team at our Jackson, Michigan facility. This role serves as the primary subject‑matter expert for our Epicor Kinetic environment. The Specialist is responsible for the administration, configuration, customization, and ongoing optimization of the Epicor Kinetic ERP platform across all functional areas, partnering closely with cross‑functional teams to align system capabilities with business objectives, drive process improvements, and ensure end‑user adoption through training and support.

The ideal candidate brings deep hands‑on experience with Epicor Kinetic (or Epicor ERP 10), strong analytical and problem‑solving skills, and the ability to translate complex business requirements into effective ERP solutions. Proficiency with Epicor customization tools such as BPM, BAQ, dashboards, and the Kinetic Application Studio, along with SQL Server experience, are critical factors in this role.

• Administer the ERP system – Serve as the primary administrator for the Epicor Kinetic ERP system, managing user access, security roles, system configurations, and environment health.
• Monitor performance and troubleshoot – Monitor system performance and troubleshoot issues to minimize downtime and ensure platform stability.
• Manage upgrades and patches – Manage Epicor Kinetic upgrades, patches, and hotfixes in coordination with Epicor support and internal IT teams.
• Maintain system documentation – Maintain system documentation including configuration settings, custom workflows, and standard operating procedures.
• Manage vendor relationship – Act as the primary point of contact for Epicor support cases and vendor relationship management.
• Lead implementation projects – Lead or support Epicor Kinetic implementation and rollout projects for new modules, sites, or business units.
• Configure system modules – Configure system modules including Sales Management, Purchasing, Inventory, Production Management, Job Management, Quality Assurance, Finance, and Advanced Material Management.
• Gather and analyze requirements – Gather and document business requirements, perform gap analysis, and recommend configuration solutions or process changes.
• Execute data migrations – Develop and execute data migration strategies and validation processes during implementations or upgrades.
• Build and manage testing plans – Build and manage testing plans for system changes, including unit, integration, and user acceptance testing.
• Design and develop customizations – Design and develop customizations using Epicor tools such as Business Process Management (BPM), Business Activity Queries (BAQ), and dashboards.
• Create and maintain custom reports – Create and maintain custom reports using SSRS, Crystal Reports, or Epicor’s built‑in reporting tools.
• Build integrations and automations – Build and manage Epicor Functions, REST API integrations, and data directives to automate workflows and integrate with third‑party systems.
• Customize user interfaces – Develop and customize user interfaces and screens using the Epicor Kinetic Application Studio and UI customization framework.
• Write and maintain SQL queries – Write and maintain SQL queries and stored procedures for data extraction, troubleshooting, and reporting.
• Develop and deliver training – Develop and deliver training programs, materials, and documentation for end users across all departments.
• Provide day‑to‑day user support – Provide day‑to‑day user support, respond to help desk requests, and resolve ERP‑related issues in a timely manner.
• Conduct department check‑ins – Conduct regular check‑ins with department leads to identify pain points, improvement opportunities, and new feature needs.
• Champion ERP best practices – Champion ERP best practices and drive user adoption to maximize the value of the Epicor Kinetic platform.
• Maintain a knowledge base – Create and maintain a knowledge base of FAQs, how‑to guides, and troubleshooting resources.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience)
• 3–5+ years of hands‑on experience…