Communication Center Operator Shifts - Jackson

Shift

Varied shift position. Team members are expected to work all 3 shifts, including days, afternoons, and midnights, based on department needs. Schedules are posted in advance, and weekend and holiday coverage is required as part of hospital operations.

Under general supervision, utilizing a telephony integrated computer system with specialized software to provide assistance with HFHS directory, pager communications, on‑call operations, and after‑hour physician answering service.

• Provide HFHS directory and information service to internal and external customers.
• Process short and long‑range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system database maintenance i.e., compacting and on‑call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after‑hour, weekend, and holiday answering service for HFH Medical Group and HFHS Medical Center.

• Provide after‑hour, weekend, and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS inter‑departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

High School Diploma or equivalent.

• One year of computer technology, data entry, and work processing skills.
• One year of college coursework in Business is preferred.

• Organization:
  Henry Ford Jackson Hospital
• Department:
  Communications Center
• Shift: Variable
• Union Code:
  Not Applicable