Services Practice Director

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Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 06/30/2026.

The Services Practice Director is a strategic technical leader responsible for guiding enterprise customers through the successful design, deployment, integration, and adoption of Slack across complex organizational environments. This role combines deep technical expertise with executive-level consulting, helping some of the world's largest organizations transform how teams communicate, collaborate, and operate.

As a key member of the Professional Services organization, the Services Practice Director partners closely with customer stakeholders, Sales, Success, Architects, and Product teams to architect scalable Slack solutions that align with business goals, security standards, and enterprise technology ecosystems. This role is ideal for a consultative technology leader who thrives at the intersection of enterprise architecture, collaboration strategy, systems integration, and customer transformation.

• Lead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.

• Design scalable Slack deployment strategies that support enterprise-wide adoption, operational efficiency, and long-term business growth.

• Translate complex technical and business requirements into tailored Slack solutions focused on usability, flexibility, security, and adoption.

• Serve as a trusted advisor to both technical and executive stakeholders throughout the customer lifecycle.

• Architect enterprise-grade Slack environments including:

  • Workspace strategy

  • User provisioning and lifecycle management

  • Authentication and identity management

  • Security controls and governance

  • Permissions and administrative settings

  • Agents, Bots, workflows, and custom integrations

• Advise customers on the implementation of Slack APIs, developer frameworks, and integration best practices.

• Ensure seamless interoperability with enterprise systems and SaaS platforms including Git Hub, Jira, Workday, Google Workspace, identity providers, eDiscovery platforms, and DLP solutions.

• Remove technical barriers to large-scale deployment and organization-wide software distribution.

• Support the customization of client applications and automation workflows to optimize user experience and business productivity.

• Create new applications, architectures, and offerings for new solutions for our Delivery Team to implement.

• Facilitate customer-facing workshops that align technical execution with business transformation objectives.

• Present complex technical concepts in a clear and compelling way to diverse audiences ranging from developers and architects to business leaders and executives.

• Partner with customers to scope, validate, and refine solutions for unique enterprise use cases.

• Act as a strategic advisor throughout implementation, ensuring alignment between customer expectations, technical execution, and adoption goals.

• Collaborate cross-functionally with Sales, Success, Consultants, System Integrators, and Product teams to drive successful outcomes.

• Maintain strong billable utilization while delivering high-quality customer engagements.

• Lead and…