Field Auto Physical Damage Appraiser; Northern Oakland

• resolving coverage questions
• essential insurance act (michigan)
• collision repair techniques

it’s a great time to join aaa the auto club group!

job type: full time

exempt/non exempt: salary

this position is currently able to work remotely from a home office location for day-to-day operations, "traveling to field locations as necessary to complete job responsibilities", unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the acg flex work policy.

reports to: claim manager ii

work under minimal supervision with a high-level authority to handle complex technical issues and complex claims.

claim handling responsibilities will include the following:

• reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system.
• complete complex coverage analysis.
• ensure all possible policyholder benefits are identified.
• create additional sub-claims if needed.
• complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
• conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
• evaluate the financial value of the loss.
• approve payments for the appropriate parties accordingly.
• refer claims to other company units when necessary (e.g., underwriting, recovery units or claims special investigation unit).
• thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
• utilize strong negotiating skills.

employees assigned to auto physical damage ("apd") claim unit will handle complex claims involving settling total losses, inspecting vehicles and preparing estimates of damage. If in the drs examiner role, manage direct repair shops for compliance with our program. Additional responsibilities may include the following:

• determining cause of damage, establishing liability, and identifying subrogation potential.
• monitoring repairs and approving car rental expense.
• overseeing apd litigation cases.
• managing the litigation process including attorney and budget management, participation in mediation activities and determining the appropriate settlement position.
• assisting claim manager with file reviews and training.

with our powerful brand and the mentoring, we offer, you will find your position as a field auto appraiser can lead to a rewarding career at our growing organization.

will earn a competitive salary of $78,000 – $85,000 annually with annual bonus potential based on performance.

excellent and comprehensive benefits packages are just another reason to work for the auto club group. Benefits include:

• 401k match
• medical
• dental
• vision
• pto
• paid holidays
• tuition reimbursement

education (include minimum education and any licensing/certifications)

• complete acg claim representative training program or demonstrate equivalent knowledge or experience.
• in states where an adjuster’s license is required, the candidate must be eligible to acquire a state adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
• must have a valid state driver's license.

experience

• three years of experience or equivalent training in the following:
• negotiation of claim settlements
• securin…
• preparing manual and electronic estimates
• subrogation claims
• resolving coverage questions
• taking statements
• establishing clear evaluation and resolution plans for claims.

knowledge and skills

• advanced knowledge of essential insurance act (michigan)
• fair trade practices act as it relates to claims
• subrogation procedures and processes
• intercompany arbitration
• handling simple litigation
• negligence law
• no-fault law
• collision repair techniques

ability to

• handle claims to the line claim handling standards
• follow and apply acg claim policies, procedures and guidelines
• work within assigned acg claim systems including basic pc software
• perform basic claim file review and investigations
• demonstrate effective communication skills (verbal and written)
• demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
• analyze and solve problems while demonstrating sound decision-making skills
• prioritize claim related functions
• process time sensitive data and information from multiple sources
• manage time, organize and plan workload and…