Assistant Branch Manager

Overview

This branch is a Retail In-Store branch. These branches are located in Walmart, Meijer, and Kroger stores.

2777 Airport Rd
Jackson, 49202

Monday - Friday: 10:00 a.m. – 7:00 p.m.
Saturday: 10:00 a.m. – 3:00 p.m.
Sunday:
Closed.

Leader. Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you as a Retail In-Store Assistant Branch Manager.

As a Retail In-Store Assistant Branch Manager at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to provide our members, and potential new members, with personalized solutions suited to their financial situations, so they can walk out feeling happy, satisfied, and worry-free.

• Serve as a motivational leader and share your expertise in lending, investments and other banking products and services with members, potential members, and your team.
• Provide stellar service to Credit Union members. Ideal candidates will have a proven track record of delivering phenomenal service in a financial and/or retail environment and are comfortable with “needs-based” selling.
• Serve as a face for our brand. Happy, confident, positive – that’s who we are. We want exceptional conversationalists with outgoing personalities that are passionate and enthusiastic about meeting and making connections with others.
• Manage the details. You’ll be responsible for all or part of scheduling staff, assigning duties and priorities in accordance with Credit Union policies, principles and procedures, as assigned by the Branch Manager.
• Teach and inspire. Your teammates will look to you for guidance and you’ll set the tone for branch success. Excellent interpersonal skills are a must!
• Share our services. Seek out and talk directly with in-store customers to evaluate their financial needs and see where our products fit in.
• Research. You’ll make recommendations for new, improved or expanded products and services based on feedback from store customers. You’ll also review other in-store operations to plan and direct sales programs that address emerging needs and potential members.
• Find better ways. Develop plans that increase material, machine, and team member efficiency.
• Lend a hand. The Branch Manager will rely on you to help them get the job done, and you’ll assist them with completing other duties as assigned, including providing overall branch direction, coordination and evaluation in their absence.
• Crunch the numbers. You’ll oversee the reporting and analysis of all transactions, goals and activities, and prepare branch reports and schedules required by headquarters or regulatory agencies.
• Aid with developing joint promotional opportunities with the retailer.
• Help conduct promotions. Support the Credit Union in promoting products and services, and lead team members to do the same.
• Ensure the branch image is favorable and reflects a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.

• Education. Must have an associate’s degree or two years of equivalent leadership experience with a bank or credit union.
• Financial institution background. Thorough knowledge of lending processes and experience with financial institution products and services is a must.
• Outgoing, personable candidates. You must truly love people to work here. We’re looking for exceptional conversationalists who demonstrate the ability to engage strangers in conversation about our services, and adhere to our member service standards each day.
• Critical thinking skills. We’re looking for someone with creative and innovative problem identification and resolution skills.
• Coaching experience. Must have experience evaluating and making sound decisions on sales, service and other skill levels of team members, and a track record of successfully coaching team members to improve their skills.
• Must be able to work a flexible…