Executive Director-Digital; Customer Product Family

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the One Energy Plaza headquarters, located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

This Executive Director role in the Applications & Analytics organization is accountable for leading the Customer Product Family-setting the vision, strategy, and operating model to deliver modern, customer-centric digital products and experiences at enterprise scale. The role oversees the end-to-end product lifecycle, ensuring solutions are aligned to business priorities, deliver measurable customer and business value, and continuously evolve to meet changing needs.

This role will build and lead a high-performing, cross-functional organization, while establishing scalable practices for product delivery, customer insight, and value realization. This leader partners closely with business leaders, Customer organization stakeholders, and enterprise functions to prioritize investments, drive product roadmaps, and ensure alignment between capacity and demand.

Through strong leadership, disciplined execution, and governance, this role fosters a culture of product excellence, innovation, and accountability-enabling the organization to deliver seamless, data-driven customer experiences and advance strategic priorities.

• Provide strategic oversight of multiple product portfolios; ensure coordinated delivery of enterprise business value. Optimize resource allocation, workforce planning, and financial investment across digital teams. Establish and monitor performance metrics that drive value, flow, quality, and customer impact.
• Shape and communicate the digital vision, priorities, and multiyear strategy for key business capabilities & digital domains. Partner with executives, committees, cross functional leadership groups and governance bodies to align digital investments with enterprise priorities and business value. Serve as an enterprise advocate for customer-centric, data-driven digital experiences.
• Lead, mentor, and grow a leadership team across multiple digital disciplines. Foster a culture of accountability, innovation, inclusion, and psychological safety. Champion transformational change, modern ways of working, and adoption of digital operating models across the enterprise.
• Define and steward digital standards, governance practices, and operating rhythms that promote predictable, scalable delivery. Apply systems thinking and insights to improve organizational effectiveness and reduce waste. Sponsor enterprise-level continuous improvement initiatives across product families and digital domains.
• Anticipate evolving digital, workforce, and technology trends. Guide multiyear capability building to ensure the organization remains digitally mature and future ready.
• Other duties as assigned or may be necessary

• Relationships & Executive Collaboration
  - Builds high-trust partnerships at the senior executive level; navigates complex organizational landscapes.
• Talent & Culture Leadership
• Change Leadership
• Operational & Financial Acumen
  - Skilled in portfolio management, resource…