Quality Manager

Technique is looking for a Quality Manager to join our team at our Jackson, Michigan facility. Reporting to the Director of Quality, this high-ranking, customer-facing leadership role is responsible for the quality of all Technique products across fabrication and assembly operations. The Quality Manager supports day-to-day execution of the established QMS, drives continuous improvement, leads the Quality department, and owns customer-facing quality performance - including KPIs such as PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission.

The ideal candidate brings 10+ years of production manufacturing quality experience with a B.S. in Engineering or a related field, and fluency in AIAG core tools (APQP, PFMEA, Control Plans, PPAP, MSA, SPC). ASQ credentials (CMQ/OE, CQE, CQA) and working knowledge of ISO 9001 are required, with familiarity in AS9100 and/or IATF 16949 as a benefit. Experience leading quality teams, conducting internal audits, and managing welding/fabrication and special process quality is strongly preferred.

Responsibilities:

• Customer Quality Leadership - Serve as the lead organizational contact for customer quality concerns; investigate complaints and lead root cause and corrective action (RCCA) using 8D, 5 Why, and CI methodologies.
• Customer Source Inspections - Coordinate customer source inspections and drive corrective actions to eliminate root causes of nonconformance.
• Complaint Response Management - Manage customer complaint response timelines and ensure on-time closure of corrective actions.
• Customer Representation - Professionally represent the company with customer quality representatives and auditors.
• Quality KPI Ownership - Own and report quality KPIs including PPM, COPQ, scrap rate, first-pass yield, and on-time PPAP submission.
• QMS Support & Continuous Improvement - Support the established QMS and drive continuous improvement of quality processes in alignment with ISO 9001.
• Internal Audit Program - Support the internal audit program: conduct audits, train auditors, and drive corrective action follow-up.
• Management Review Inputs - Provide inputs to Management Review and apply risk-based thinking in day-to-day quality decisions.
• Document Control - Manage controlled documents pertaining to quality submissions and follow established document control procedures.
• Calibration Program - Manage the calibration program including gage control, recall, and measurement equipment qualification.
• Nonconforming Material Control - Oversee nonconforming material control and MRB disposition decisions.
• APQP & PFMEA - Lead APQP phase gates and launch readiness; develop and maintain PFMEAs (severity, occurrence, detection, AP).
• Control Plans - Own Control Plans linked to PFMEA outputs; drive floor-level inspection and process monitoring.
• PPAP & First Article - Oversee PPAP and First Article submissions through Levels 1-5, including PSW packages.
• MSA & SPC - Apply MSA (Gage R&R, bias, linearity, stability) and SPC (Cpk/Ppk) to drive process control.
• Welding & Fabrication Quality - Apply familiarity with AWS compliance; WPS/PQR/WPQ documentation; visual, dye penetrant, and magnetic particle inspection; and CWI coordination.
• Assembly Quality - Oversee torque verification and tool calibration, error-proofing (poka-yoke), sub-assembly traceability, and functional test protocols.
• Special Process Audits - Conduct special process audits in accordance with applicable CQI standards.
• Supplier Quality & Incoming Inspection - Own the incoming inspection program, supplier scorecards, PPM tracking, and supplier corrective action; oversee outsourced process control.
• Inspection Fixtures & Laser Scanning - Review and evaluate inspection holding fixtures, component parts, and assembly inspection fixtures; direct laser scanning programs (Polyworks).
• Process Improvement Collaboration - Work with manufacturing teams to adjust fixtures and processes to improve part quality.
• Team Leadership & Development - Coach quality team members; lead and develop Quality Engineers, Inspectors, and Auditors; hire, train, and conduct performance management.
• Employee Training - Train employees in QMS, quality control, RCCA, inspection, and fixturing methodology.

Requirements:

• B.A. or B.S. in Engineering, Quality Control, or related field preferred
• Minimum 10 years of related quality experience in production manufacturing
• ASQ membership and CMQ/OE preferred; CQE, CQA, or CWI a plus
• Excellent organizational, interpersonal, and time management skills; ability to multi-task in a fast-paced production environment
• Strong knowledge of GD&T (ASME Y14.5) and blueprint reading; knowledge of QA regulatory requirements and corrective action methodologies
• Working knowledge of ISO 9001 required; familiarity with AS9100 and/or IATF 16949 a benefit
• AIAG core tool fluency: APQP, PFMEA, Control Plans, PPAP, MSA, SPC
• Knowledge of PSW, Dimensional Reports, Material Performance Test Results, MSA, AAR, SDS, IMDS, CDX, and various Customer Approval processes
• Familiarity with CQI…