Office Supervisor

Job Description

Job Title: Office Supervisor
Department: Front End
Reports To: Store Manager or Assistant Store Manager, Head Cashier

Job Summary:

The Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example.

Key Responsibilities:

• Supervise front-end staff, including cashiers and baggers
• Assist with daily cashier performance and provide coaching as needed
• Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies
• Provide prompt and courteous customer service; resolve complaints or elevate to management when needed
• Maintain a clean and organized checkout area
• Open and close registers, prepare cash deposits, and follow proper cash-handling procedures
• Inventory and balance lottery tickets and the store safe
• Ensure that front-end team members follow proper bagging procedures and safety guidelines
• Communicate with other departments to support smooth store operations
• Enforce store policies and procedures among the front-end staff
• Monitor breaks and lunches to ensure compliance with labor laws and store policy

Qualifications:

• Prior experience as a cashier, with leadership or supervisory experience preferred
• Strong communication and problem-solving skills
• Excellent customer service and organizational skills
• Proven ability to handle cash, reconcile financial records, and maintain accuracy
• Comfortable using POS systems and basic office/accounting tools
• Ability to stand for extended periods and lift up to 25 lbs as needed
• Flexible availability, including evenings, weekends, and holidays