Office Supervisor

Office Supervisor

The Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example.

Supervise front-end staff, including cashiers and baggers

Assist with daily cashier performance and provide coaching as needed

Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies

Provide prompt and courteous customer service; resolve complaints or escalate to management when needed

Maintain a clean and organized checkout area

Open and close registers, prepare cash deposits, and follow proper cash-handling procedures

Inventory and balance lottery tickets and the store safe

Ensure that front-end team members follow proper bagging procedures and safety guidelines

Communicate with other departments to support smooth store operations

Enforce store policies and procedures among the front-end staff

Monitor breaks and lunches to ensure compliance with labor laws and store policy

Prior experience as a cashier, with leadership or supervisory experience preferred

Strong communication and problem-solving skills

Excellent customer service and organizational skills

Proven ability to handle cash, reconcile financial records, and maintain accuracy

Comfortable using POS systems and basic office/accounting tools

Ability to stand for extended periods and lift up to 25 lbs as needed

Flexible availability, including evenings, weekends, and holidays