Consumer Inside Sales

Overview

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture founded on Christian values and takes pride in focusing on our employees first.

We are seeking the right individual to fill a new role in our organization as a Home Service Advisor. The ideal candidate will be a dedicated and customer-centric professional, demonstrating characteristics such as passion for serving others, the ability to leverage sales techniques, a cheerful and helpful demeanor even in challenging situations, and the ability to adapt to customer needs.

• Optimize the customer experience by presenting tailored services to meet their home needs.
• Maintain a working knowledge of APHW services.
• Utilize consultative selling to find and close sales opportunities.
• Provide consumers with excellent customer service.
• Stay well-informed with market conditions and competitor offerings to effectively position our solutions.
• Perform other duties as assigned.

• Strong customer service and sales skills.
• Self-motivated professional with strong work ethic, integrity, and values.
• Strong interpersonal and communication skills, including telephone etiquette (using tone and voice inflection).
• Excellent time and resource management skills.
• Ability to project a professional and knowledgeable demeanor.
• Experience with Microsoft Office and CRM use.

• High school or equivalent

• 5+ years of inside B2C sales experience preferred
• Prior home system/utility service-related sales experience a plus

• Paid training
• Health insurance, dental, and vision
• 401k (matching)
• Paid time off (Up to 5 weeks)
• Short term and long-term disability
• Employee referral bonuses
• Uncapped earning potential

• Full-time; 10am-7pm Mon-Fri;
  Overtime as needed
• Location:
  
  In-person;
  Jackson, MI Corporate Office
• First year projected earnings: $76,000 to $115,000
• $20/hr during training for up to 120 days
• Base pay after training: $15/hr + bonus and commission