Branch Banking Client Consultant ; Part Time

Branch Banking Client Consultant I (Part Time)

Jackson, MI 49201

Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role processes financial transactions accurately, efficiently, and friendly‑mindedly while maintaining operational standards and supports the team in meeting branch goals.

• Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Provide positive client experience by assisting with account questions, problems, and/or complaints and, through research and communication, resolve them in a timely and effective manner. Deliver client engagement and education, meeting behavioral activity goals as defined by Retail Leadership including but not limited to referrals.
• Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses; understand and adhere to all applicable bank policies and regulations.

• Perform special projects, and additional duties and responsibilities as required.
• Consistently adhere to regulatory and compliance policies and standards linked to the job and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

• Education level required:
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 0–3 years of customer service and sales experience.

• Experience in the financial services industry.

• Action‑oriented – enjoys working hard, is action oriented, full of energy for challenging tasks, not fearful of acting with minimal planning, and maintains a sense of urgency.
• Business Acumen – knows products and understands our sales process, is aware of market strategies and tactics, and has the courage to do things differently.
• Approachability – easy to approach and talk to, builds rapport, is warm, pleasant, and gracious, and is sensitive to others’ interpersonal anxieties.
• Problem Solving – uses rigorous logic to solve difficult problems, probes all sources for answers, and listens actively to gather information early.
• Priority Management – focuses on important tasks, eliminates roadblocks, and uses time effectively to achieve more in less time.
• Relationship Building – builds and maintains effective relationships with stakeholders, aligns efforts with enterprise goals, and drives strategic results.
• Client Relationship Building – identifies needs and delivers tailored solutions to enhance the overall client experience.
• Work Culture Support – fosters a positive work culture and productive environment by emphasizing effective relationships with customers and stakeholders.
• Physical Demands (ADA):
  No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non‑discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Pay Range: $17.00 - $22.55