Student Account Collections Specialist

Student Account Collections Specialist

The Business Office at Jackson State University is accepting applications for its Student Account Collections Specialist position. A Student Account Collections Specialist is responsible for managing and resolving outstanding balances on student accounts.

• Assist students with financial obligations, payment plan options and balances.
• Communicate with students and families to solve problems concerning account and billing process.
• Review past due accounts for pre-collection processing and activates.
• Manage and monitor accounts held with internal and external collection agencies.
• Ensure payments and fees are applied timely to accounts.
• Apply and release financial accounts holds to student accounts in accordance with university policy.
• Assist bursar with necessary account adjustments.
• Assist students regarding 1098T tax report.
• Work as integral part of accounts receivable and collection team.
• Prepare billing for students/third party agencies; maintain files from each billing; and monitor delinquent accounts.
• Work closely with registrar’s office during de-registration process.
• Act as backup cashier and receptionist.
• Other duties as assigned.

• Two years’ experience in accounting/business environment.
• Strong customer support, strong computer, and organizational skills.
• Proficient with Microsoft Office Suites.
• Excellent written, verbal, and interpersonal communication skills required.
• Experience with ellucian computer systems preferred.
• Detailed oriented.
• Multitask.
• Must be articulate, have a pleasant personality and able to work well with diverse groups.
• Able to work independently, able to interact positively with student, faculty, staff, and third-party agencies.
• Bachelor’s degree in business or related field.