Student Support Coordinator

Job Title:

Student Support Coordinator

Location:

Stennis Space Center, MS 39529

Position Type:
Full Time

Clearance required:

SECRET

• Assist with specialty administrative support, including serving as an interpreter for Spanish-speaking students, transportation of students, lodging coordination, record keeping, report preparation, scheduling, and database management for SBTC International Military Student Officer (IMSO). This includes direct support of all International Military Students (IMS) in the areas of administration, cultural enrichment, transportation, logistics, and customer support services.
• Assist with maintaining the personnel tracking matrix and ensure updates are entered in a timely manner.
• Assist with the orientation, accountability, and issuance of security IDs for all students.
• Assist with coordinating and scheduling appointments for issuance of all students Common Access Cards (CAC).
• Assist with Field Studies Program (FSP) events for all International Military Students (IMS), adjusting for an annual throughput increase of approximately 15% per fiscal year.
• Provide information in support of the yearly FSP budget for review by the IMSO and forward to NETSAFA and NAVY IPO for acceptance and implementation.
• Assist course instructors to input information, proofread, and upload International Student Academic Reports (ISAR) to the Security Cooperation Training Management System (SC‑TMS) for individual IMS. Provide additional remarks on students’ participation in extracurricular and community affairs.
• Assist in the administration of English Comprehension Level (ECL) testing for IMSs. Record and archive scores for placement in IMSs’ files.
• Conduct pre-briefing for all IMS before departure to FSP activities to ensure they understand the objectives of the event. Brief escorts on their role and responsibilities, ensuring they also understand the objective of the FSP and topics to be covered. Provide IMS with emergency and assistance phone numbers, and inform the appropriate funding clemency representative of any significant changes involving participants, itinerary, or funding requirements.
• Provide technical support for programming dormitory doors and key cards.
• Assist with maintaining adequate inventory of office supplies, forms, and printed materials, and notify the appropriate person for re-ordering.
• Assist with gathering all travel and medical records and other required documents from IMSs upon arrival. Check passports/visas and compare with IMS International Travel Orders (ITO) for accuracy; note any discrepancies. Escort the IMS to their berthing assignment and demonstrate the proper function of room amenities such as safe, microwave, and telephone. Provide any necessary further instructions or guidance.
• Assist with locating and making venue reservations in support of graduation ceremonies and conduct all related supplementary duties for set-up and break-down, such as arrangement of flags, chairs, lecterns, diplomas, and plaques; uploading PowerPoint of student photos to the computer for use with projector and screen; ensuring proper functioning of lectern digital display; and transportation of students. Additional tasks may include serving as master of ceremony.
• Assist with scheduling daily and weekly activities for IMS and ensure changes are promptly identified to alleviate any discrepancies between scheduled activities and the Course of Instruction for the students.
• Assist with coordinating all travel and lodging requirements for students attending FSP events located within a four-hundred-mile radius of SBTC.
• Assist and provide support at official command functions, including FSP events and graduation events, which may include evenings and weekends as required. Evening/weekend support is anticipated approximately twice per month, with travel anticipated once per month.

• Five (5) years’ experience writing professional correspondence and documents.
• Five (5) years’ experience using computers and computer-related devices.
• Shall have or be able to obtain and maintain a Commercial Driver’s License (CDL) Class B within 60 days of the start date.
• Five (5) years’ experience communicating fluently both orally and in writing in English and Spanish.
• Five (5) years’ experience in general office and administrative skills, including experience using Microsoft Office suite and operating office machines such as copier, fax, etc.
• Shall be able to write correspondence in professional format when necessary.