Lead, Account Management; North America), Business

We're looking for an Account Management Lead to develop the Account Management function and team in North America. This is a foundational leadership role responsible for defining what great looks like for Account Management at Strava — establishing the standards, frameworks, and ways of working that will shape the function long‑term.

You will manage our North America Account Managers, while holding global responsibility for the development and consistency of the AM function overall. Account Managers based in other regions will report into their respective regional commercial leaders, with a dotted line to this role to ensure a coherent, globally aligned approach to partner management.

This is a player‑coach role: you'll lead the team while continuing to manage a portfolio of strategic partners yourself, driving partner success, revenue growth, and long‑term value across Strava's brand partnerships.

Reporting directly to the regional commercial Director, you’ll work closely with commercial leadership across regions to evolve and scale this critical function, including shaping its future structure as the business grows.

We follow a flexible hybrid model that translates to more than half of your time on‑site in our SF or NYC office — three days per week.

Lead & Develop the Team

• Directly manage and coach a team of NAM‑based Account Managers, setting clear performance expectations and providing hands‑on coaching support

• Translate your own client instincts into repeatable, teachable practices that raise the ceiling for the whole team

• Build a high‑performing, growth‑oriented culture focused on retention and expansion as a first‑class commercial responsibility

Player‑Coach Leadership

• Stay close to the work by managing a portfolio of strategic NAM partners directly

• Partner closely with Client Partners to drive renewals, growth, and long‑term client success

• Use your proximity to client work to continuously inform and sharpen team development and AM strategy

Drive Revenue & Client Success

• Own revenue performance across the NAM AM portfolio, with accountability for and specific focus on retention and expansion outcomes

• Strengthen client relationships and ensure consistent, high‑quality campaign delivery across the region

• Partner cross‑functionally with Sales, Creative, Operations and Product to deliver for partners

• 8+ years of experience in account management, partnerships, media sales, or digital marketing — including experience at a senior or lead level

• Proven people leader with experience managing and developing Account Management or Customer Success teams

• Strong commercial acumen with a deep understanding of advertising, partnerships, or platform‑based sales models

• Consultative approach to client relationships, with a track record of building trust and driving retention and growth within existing accounts

• Comfortable operating in ambiguity — able to create structure and clarity where little exists

• Track record of translating personal client instincts into repeatable, teachable practices that elevate a wider team

• Experience working cross‑functionally with Sales, Product, Legal and Operations

• Familiarity with CRM tools such as Salesforce or Hub Spot

For more information on benefits, please .

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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