Senior Principal Consultant

We are Progress (Nasdaq: PRGS) — the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Director, Strategic Account Technical Delivery & Success and help us do what we do best: propelling business forward. This role sits within the SLED team at Progress Federal Solutions and supports one of our most strategic public sector accounts.

The ideal candidate will be in Mississippi due to where the focus accounts are, but we will also consider those in the Washington DC area that can travel to MS on a regular basis.

Progress Federal Solutions is a wholly‑owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, deliver citizen services, and much more.

Progress Federal Solutions focuses on servicing the U.S. public sector, including our State, Local & Education (SLED) team that supports state agencies, local governments, and educational institutions across the U.S. Our primary product is a highly differentiated data management platform that helps our customers on their journey to get more value out of their enterprise data. We enable organizations to integrate all their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI.

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Are you the kind of leader who can hold a room of agency executives, then twenty minutes later get into the architecture weeds with a delivery team? Do you want to plant your flag on a single marquee public sector account and grow it into something bigger? If so, we want you on our team.

We’re looking for a technical leader and program manager to own one of our most important SLED accounts. This is a hybrid Technical Account Manager and Customer Success Manager role with real teeth: you’ll serve as the executive face to customer leadership, help keep the priorities of the delivery team aligned to business imperatives, and partner shoulder‑to‑shoulder with the account executive to grow the footprint across a portfolio of mission‑critical projects on our data platform.

This isn’t a coordinator role. You’ll work with the customer and delivery team to prioritize deliverables and schedule, and own the customer relationship from the program manager up through senior government leadership. When something’s on fire, the customer calls you.

When they want to talk about what’s next, they call you. When sales needs an inside track to expand, you’re the one with the relationships to make it happen.

This is a hands‑on role with a 50% billable target to the customer. You’ll be in the work—contributing directly to delivery on the account—not just managing from above. The other half of your time goes to team leadership, customer success, account growth, and internal coordination.

A note on where this role sits: you’ll report into SLED sales leadership, not the consulting organization. We want a leader who treats this account like a business to be grown—partnering daily with the account executive, owning the customer relationship, and turning delivery excellence into expansion. You’ll have full operational authority over the on‑site team and full collaborative access to the broader consulting and product organizations to get the work done right.

• Own the marquee account end‑to‑end — program management, customer success, and account health — across a portfolio of concurrent projects running on our data platform.
• Serve as the senior technical and executive point of contact for customer leadership — from program managers through agency directors and other senior officials — building the trust that turns a vendor into a partner.
• Partner directly with the Account Executive to drive account growth: identify expansion opportunities across new…