Lead Partner Operations Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* The Lead Partner Operations Manager plays a critical role in driving process excellence and enablement for our GPS Partners. Reporting to the Sr. Manager Partner Operations, this role collaborates on partner enablement initiatives, assists with partner sales research and helps design and deliver partner training and informational forums as well as management of partner designed systems and tools.  The role will also support sales goals for the GPS organization, while enhancing cross-functional alignment and operational efficiency.

** The Main Responsibilities*
* + Support operational and enablement processes for our GPS Partners through training and communication programs

+ Serve as a partner advocate within GPS Sales and Operations

+ Collaborate on performance dashboards for executive reviews

+ Conduct partner sales research as needed to resolve partner sales tagging or tracking issues for the purpose of partner compensation

+ Partner with cross-functional teams to implement partner strategies and monitor effectiveness.

+ Attend operational and risk-focused meetings with stakeholders to ensure timely follow-up and accountability.

+ Drive continuous improvement in business operations processes, with a focus on partner led sales and operational functions.

+ Additional duties as required by the business.

** What We Look For in a Candidate*
* ** Required*
* + A bachelor's degree or equivalent education combined with relevant experience, or over six years of related professional experience.

** Compensation*
* This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL  AR  AZ  FL  GA  IA    IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY

$88,860 - $118,480 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI

$93,092 - $124,122 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits ()

Bonus Structure

LI-Remote

Requisition #: 342957

** Life at Lumen*
* Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

** Background Screening*
* If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related…