Associate Digital Product Manager

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. The incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes.

Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

ESSENTIAL RESPONSIBILITIES

• Serves as the point of contact for assigned digital products both internally and externally.

• Collects quantitative product data and metrics through market research. Synthesizes customer research.

• Gathers product requirements and aligns them with business goals.
  
  Coordinates with stakeholders to achieve product vision.
  
  Works on developing high-level product strategy and direction.

• Leverages inventory of existing digital capabilities to inform approaches for product solutions.

• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.

• Serve as accountable owner for the digital products/tools as assigned.

• Coordinate with other Product Managers to ensure cross-product alignment.
  
  Collaborates with other Digital Product Managers.

• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 2 years in a Business or Technical Analysis, or Digital Product Management role

Preferred

• 2 years in the Healthcare Industry

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Written, interpersonal, communication, and presentation skills

• Demonstrated ability to work with supervision with a high degree of organization and attention to detail and manage tasks, assignments, deadlines, and produce results

• Ability to learn quickly

• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization

• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions

• Conflict Management

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties,…