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Guest Service Agent
Job in
Jackson, Hinds County, Mississippi, 39201, USA
Listed on 2026-02-25
Listing for:
Crescent Hotels & Resorts
Full Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Hospitality / Hotel / Catering
Job Description & How to Apply Below
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, and coding electronic keys.;
Assist guests with check-out, including processing payments, handling money, and converting foreign currency.;
Demonstrate thorough knowledge of hotel information and answer guest questions about rooms, packages, and the local area.;
Use up-selling techniques to promote hotel services and maximize room occupancy.;
Respond to guest inquiries and resolve issues in a timely, friendly manner; field complaints and negotiate solutions.
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