Client Success Manager

You're the trusted advisor. The connective tissue between clients and our delivery team. The person who protects trust, sets clear expectations, and makes sure no client ever feels left in the dark.

Jackson, MS Preferred Full-Time 55k Base Salary Client Experience Reports to Director / Head of Client Experience

You own two things: the client relationship and client confidence. Both live and die by how well you communicate.

• Serve as the primary point of contact for assigned client accounts
• Ensure clients feel confident, informed, and supported throughout the engagement
• Set and uphold clear expectations—even when performance results lag or challenges arise
• Proactively intervene when communication breakdowns or trust erosion occur
• Identify root causes of client concerns and participate in solutions
• Document client status accurately and keep all stakeholders aligned

• Act as the connective tissue between clients and internal delivery teams
• Ensure clients always understand what is happening, what's on track, and what comes next
• Coordinate across cross-functional teams: content, design, ads, ops, and contractors
• Translate strategy into action and action into clear client-facing reporting
• Protect trust, retention, and long-term partnership value at every touchpoint

DAYS 1–30

Shadow existing client calls. Learn account history, active campaigns, and open issues. Build relationships with delivery teams and understand how performance is reported.

DAYS 30–60

Take over as primary client contact. Run weekly check-ins, deliver performance updates, and begin proactively identifying risks before clients raise them.

60+ DAYS

Full account ownership. You're the voice of the client internally and the voice of TBG externally. Retention, satisfaction, and client confidence are yours to protect.

Client Experience

• You genuinely care about the client experience, not just checking boxes
• You've managed multiple client accounts at once without dropping the ball
• You can deliver hard news with clarity and confidence
• You want to be the person clients trust when things get complicated
• You communicate proactively — you don't wait to be asked for updates
• You thrive in a fast-moving, founder-led environment

• You need someone to tell you when to reach out to a client
• You avoid conflict or go quiet when things get uncomfortable
• You'd rather manage tasks than manage relationships
• You need a heavily structured, slow-moving corporate environment
• You've never led a client call or delivered a performance review
• You deflect accountability when results aren't where they need to be

Who You Are

• Bachelor's degree in marketing, business, communications, or a related field
• 4+ years in client-facing marketing roles (Client Success Manager, Account Manager, or similar) in a marketing agency or B2B environment
• 3+ years supporting technology, telecom, or MSP clients preferred
• Experience managing multiple client accounts simultaneously
• Experience coordinating across cross-functional delivery teams

• Strong verbal and written communication skills
• High attention to detail and strong organizational skills
• Comfort leading client calls, presenting performance insights, and setting expectations
• Working knowledge of digital marketing fundamentals (SEO, paid media, analytics, content)
• Proficiency with Google Workspace, project management platforms, and reporting dashboards

• Familiarity with MSP, IT, or telecom industry language and business models

Meeting these qualifications doesn't guarantee success here. What matters is ownership, communication quality, client outcomes, and alignment with The Business Growers' A-Player Standard.

Core Values in Practice

They're behavioral standards. They're how we make decisions, hold ourselves accountable, and show up for clients every day.

Cli…