DISPATCHER TL

Schedule and dispatch feed delivery; duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports.

The most important knowledge, skills and abilities (KSA’s) are listed for Dispatchers
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• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessments, meeting quality standards for service, and evaluation of customer satisfaction.
• Transportation – Knowledge and principles and methods for moving people or goods by road, including the relative cost and benefits.
• English Language – Knowledge of the structure and content of the English language includes the meaning and spelling of words, rules of composition, and grammar.

• Active Listening – Giving full attention to what other people are saying, taking the time to understand the points being made, asking question as appropriate, and not interrupting at inappropriate times.
• Speaking – Talking to others to convey information effectively.
• Coordination – Adjusting actions in relation to others actions.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management – Managing one’s own time and the time of others.

• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity – The ability to speak clearly so others can understand you.
• Speech Recognition – The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.

Occupation specific tasks and the most important generalized work activities are listed for Dispatchers.

• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Arrange for necessary repairs to restore service and schedules.
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Ensure timely and efficient movement of trucks according to orders and schedules.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Oversee all communications within specifically assigned territories.
• Receive or prepare work orders.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
• Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, Planning, and Prioritizing Work -…