Automotive Service Advisor

Now Hiring:
Service Advisor

Jackson, MS

Walt Massey is looking for an experienced, customer‑focused professional to lead our service drive and help us deliver an exceptional ownership experience from day one.

If you thrive in a fast‑paced environment, enjoy working with people, and take pride in delivering top‑tier service, this is your opportunity to grow your career with a company that invests in its team.

We’re committed to your success. From day one, you’ll receive hands‑on training, ongoing development, and the support you need to build a long‑term career in automotive service leadership.

• Health, dental, and vision insurance
• 401(k) with company support
• Paid holidays and vacation time
• Paid, hands‑on training
• Advancement opportunities within a growing organization

• Lead the daily operations of the service drive and ensure smooth workflow
• Deliver prompt, professional, and friendly service to every customer
• Take ownership of the customer experience from arrival to completion
• Provide concierge‑level support for all customer inquiries (phone & in‑person)
• Maximize technician productivity by efficiently dispatching work
• Answer questions related to vehicle concerns, services, and warranties
• Assist with diagnosing issues and coordinating parts and repairs
• Monitor and maintain high Customer Satisfaction (CSI) scores
• Oversee warranty processes and ensure compliance with policies
• Support and help lead the service team while fostering a positive work environment
• Maintain strong relationships with manufacturers and internal teams

• Organized, outgoing, and customer‑focused personality
• Experience in an Automotive Service Department
• Proven ability to lead, manage, and motivate a team
• Strong communication and time management skills
• Professional appearance and demeanor
• Track record of service success and customer satisfaction
• Self‑motivated with the ability to work independently
• Team‑oriented mindset
• Valid driver’s license with a clean driving record

This is more than a job—it’s your chance to help build a service department and set the standard for excellence in Jackson.

Apply today and grow your career with Walt Massey!