Customer Care Representative

Job Details

• Job Title:
  
  Customer Care Representative 1
• Job Duration: 12 months contract role with possible extension/conversion
• Location:
  
  Meridian, MS 39301
• Pay Range: $19-$20/hr

• Helped customers in person with electric service requests and account questions.
• Started, stopped, transferred, and disconnected electric services.
• Explained bills, payment options, rates, and energy usage.
• Assisted customers with payment arrangements and account updates.
• Resolved billing issues, investigated high bills, and answered complex inquiries.
• Processed service orders and handled service‑related requests.
• Reported outages, emergencies, and technical issues.
• Maintained accurate customer records and protected sensitive information.
• Documented customer interactions and followed company policies and procedures.
• Provided solutions to customer concerns and ensured a positive experience.
• Met performance goals for customer service quality and productivity.
• Maintained knowledge of company products and services.
• Collaborated with team members to support customer satisfaction and business goals.
• Used MS Outlook, Word, Excel, and PowerPoint for daily tasks.
• Worked flexible schedules, including overtime and on‑call shifts when needed.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.