Outbound Call Center Agent

We are seeking experienced Call Center Representatives to join our fast-paced, high-volume call center in Jackson, MS. This is an on-site position (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.

• Schedule: Monday-Friday, 8:45AM-5:00 PM, with two required Saturdays per month (8:45 AM 4:00 PM)

• Training Group starts Monday, May 4th!!

• Handle outbound calls while reading verbatim from a script

• Meet and maintain call center performance metrics, policies, and procedures

• Receive and apply coaching and feedback to continuously improve performance

• Maintain professionalism in a high-volume, fast-paced environment

• Sit for extended periods while managing continuous call activity

• Previous call center experience required

• 6 12 months of customer service experience preferred

• Strong basic computer and navigation skills

• Ability to pass a background check

• Must pass pre-screener for training

• Must adhere to a 30-day probationary period with strict attendance requirements

• Excellent verbal communication and active listening skills

• Dependable, coachable, and goal-oriented

• Please apply if you are interested in being a part of our next training group!

  • To qualify, you must complete an intake interview at our office and attend a pre-screener on the job site.

• Schedule: Monday-Friday, 5:00 PM-9:00 PM, with two required Saturdays per month (8:45 AM 4:00 PM)

• Pay: $15.00 per hour

• Pay
  
  Schedule:
  
  Weekly pay

• There is a 30-day probationary period where absences and tardiness are not permissible. Attendance during training and the nesting period is imperative. Candidates must successfully complete the pre-screen and training requirements to continue the assignment.