Customer Service Representative
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-06-19
Listing for:
Connect One, LLC
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
Customer Service
- Effectively manage incoming calls from clients and debtors
- Identify and assess clients’ needs to achieve satisfaction
- Complete computer updates and records
- Provide accurate, valid and complete information by using the right methods
- Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Ability to adapt/respond to different types of callers
- Proven customer support experience
- Previous call center experience a plus
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED
- Strong computer skills, including Microsoft office suite of products
- Ability to learn and use new company specific software
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