Customer Assistance Specialist - Bilingual
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-07-01
Listing for:
YoungWilliams
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, Call Center / Support
Job Description & How to Apply Below
$18.50/hour starting pay – Eligible for Bonuses based on hours worked
Full time, Monday – Friday, 8:00 am - 5:00 pm
Short Term Employment OpportunityJune - September 2026
Summary of PositionThe Application Specialist, Bilingual provides outstanding customer service in Spanish and English to both internal and external customers by professionally answering calls about telephonic applications for public assistance programs.
EssentialJob Requirements
- Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving
- Accepts telephonic applications for public assistance programs
- Screens applicants to determine if active case exists or application is pending
- Uses multiple complex computer systems to research, validate, update, and maintain case information
- Provides information to callers, including rights and responsibilities
- Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue
- Fluently reads, writes, and speaks Spanish and English
- Regular and timely attendance
- Other duties as assigned
High School Diploma or equivalent
Required Experience- Customer service experience, preferably in a call center environment
- Data entry and typing experience. Must be able to type at least 20 WPM
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