Escalations Lead, Customer Service & Help Desk
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-07-06
Listing for:
Sharecare
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Technical Support
Job Description & How to Apply Below
Sharecare is seeking a Customer Service – Escalations team member to manage escalated member concerns and provide Help Desk support for the customer service team. This role involves researching inquiries, assisting representatives with technical issues, and identifying training opportunities.
The ideal candidate will have at least 2 years of customer service experience, a GED or High School diploma, and strong communication skills. Join Sharecare in optimizing well-being through quality care and customer service.
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