Customer Service Representative III

Customer Service Representative III – 25 – HINDS COUNTY, MS

State of Mississippi

$28,542.30 - $42,856.26 annually.

Location:

25 – HINDS COUNTY, MS

• Respond to complex customer inquiries via phone, email, or other communication channels.
• Research, clarify, and resolve non‑routine issues independently.
• Provide detailed explanations of policies, procedures, and technical processes.
• Escalate issues appropriately when necessary and follow through to resolution.
• Organize and prioritize daily and weekly work assignments with minimal supervision.
• Maintain accurate records of customer interactions and resolutions.
• Identify process improvement opportunities and provide feedback to leadership.
• Perform other duties as assigned by the Director or Supervisor.

• Professional commitment to and genuine care for clients and the larger profession of child welfare.
• Ability to triage calls of an emergent or urgent nature.
• Efficient organizational and time‑management skills.
• Strong oral and written communication skills.
• Positive work ethic and professional demeanor.
• Flexibility in thinking and problem‑solving.
• Realistic expectations regarding the challenges and complexities of the work.
• Ability to function effectively in an often‑unpredictable work environment.
• Strong problem‑solving and analytical skills.
• Ability to exercise independent judgment and decision‑making.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer interaction skills.
• Proficiency in Microsoft Office 365 (Outlook, Word, Excel, Teams).
• Ability to learn and navigate internal systems and software tools efficiently.

• High School Diploma or equivalent required.
• 3–6 years of relevant customer service experience.