Customer Service Representative II

Customer Service Representative

The level two Customer Service Representative position is accountable for providing customer service that requires knowledge of procedures and processes within a specific area or function. At this level, employees provide information, answers, and guidance using technical knowledge acquired through experience. Performance of work requires the employee to organize their work on a daily or weekly basis and exercise independence and judgment that is greater than lower-level positions.

The incumbent demonstrates the ability to research, clarify, explain, and resolve non-routine issues.

The successful candidate must demonstrate sound judgement, exhibit a high level of integrity, ethics, honesty, and transparency. The candidate must also be able to work independently, have excellent verbal and written communication skills, critical thinking and problem resolution skills, and be willing to work as a vital team member supporting the overall function and mission of the agency. Candidate must be proficient with software such as MS Office Suite including Word, Excel, and Outlook.