Learning & Development Specialist II - Mortgage

Learning & Development Specialist II
- Mortgage

HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

The Learning and Development Specialist II will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our mortgage employees. Reporting to the Vice President of Learning and Development Manager, this role will collaborate closely with various departments to identify training needs and create customized programs that align with our company's objectives.

Responsibilities:

• Supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement, and other traits that contribute to collaboration and high performance.
• Collaborate with subject matter experts to assess technical training needs.
• Design and develop engaging, interactive, and results-oriented technical training materials, including presentations, e-learning modules, manuals, and assessments.
• Determine instructional methods and modalities, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, workshops and virtual trainings.
• Conduct training sessions for employees, ensuring a clear and engaging learning experience.
• Deliver and/or assist with New Hire Orientation and Compliance Training
• Coordinate training schedule with the hiring and training needs of the company. Develop training calendar.
• Assist employees with problems concerning "how to" perform specific tasks related to their positions. This can be done by creating relevant job aids, one on one or coaching.
• Create instructional material. Course development includes: training objectives, course outlines, instructor and participant guides, relevant handouts, tests/quizzes, relevant hands-on training exercises, and computer-based training, etc.
• Continuously update and improve training materials to reflect industry best practices and technological advancements.
• Implement evaluation tools and assessments to measure the effectiveness of training programs.
• Gather feedback from participants and adjust training content as needed to meet objectives.
• Stay current with industry trends, technologies, and best practices to provide the most up-to-date training.
• Consult closely with the Vice President, Learning and Development Manager.
• Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Network with staff across departments to ensure that Learning and Development Department maintains a positive and beneficial relationship with staff.
• Assist in the development and execution of the annual training plan and training budget.
• Maintain accurate records of training sessions, attendance, and evaluation results.
• Generate reports on training effectiveness for management review.
• Report on progress of employees under guidance during training periods.
• Keep abreast of new technologies, training trends, and products and services of the company. Maintain knowledge of instructional technologies.
• Perform general administrative duties such as attending meetings, report production, etc

Qualifications:

• High school Diploma or GED
• 2-3 years experience training in a financial environment, preferred in Mortgage lines of business
• Knowledge of basic financial job skills, products, and services.
• Proven presentation and facilitation skills.
• Ability to travel within company's footprint up to 75%.
• Bachelor's degree in related field
• Knowledge of Microsoft Word, Power Point, Excel, Articulate
  360 and Canva.

Key Competencies &

Skills:

• Accountability – Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
• Continuous Learning
  - Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting up on it.
• Organizational Awareness
  - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
• Functional Expertise and Usage – Acquiring and applying functional knowledge in an area of specialty that is not technical (for example, Sales, Finance, and Human Resources Management)
• Results Orientation
  - Being persistent and showing perseverance on…