Customer Service Representative IV

Customer Service Representative IV – Educator Effectiveness Representative

The Mississippi Department of Education (MDE) Office of Teaching and Leading (OTL) is seeking to employ an Educator Effectiveness Representative to support the implementation and continuous improvement of the Mississippi Educator and Administrator Professional Growth System (PGS). The incumbent will support advancing educator workforce effectiveness statewide through high‑quality observation, feedback, and professional learning, including direct support to users of the Mississippi Educator Career Continuum Archive (MECCA) PGS Portal.

The Mississippi Department of Education (MDE) seeks to create a world‑class educational system that gives students the knowledge and skills to be successful in college and in the workforce, and to flourish as parents and citizens.

Hinds County, MS

$33,600 – $50,450 annually

• Provide technical support to the MECCA PGS Portal users by helping them navigate system features, troubleshoot issues, and understand growth‑focused workflows to support educator development, observation, and feedback.
• Maintain records of professional development participation and training activities, ensuring accurate documentation for districts, schools, and educators.
• Collaborate on new approaches, resources, and/or initiatives with the potential to increase teacher retention.
• Assist in planning focus groups, stakeholder meetings, and feedback sessions to gather input on the MECCA PGS Portal functionality, observation practices, and professional learning needs.
• Support with the development of leadership systems that allow great teachers to expand their reach through mentoring, coaching, conferences, and other leadership opportunities.
• Maintain a high level of detail‑orientation, collaboration, and initiative under general guidelines while managing multiple priorities and meeting deadlines with accuracy.
• Demonstrate excellent presentation and interpersonal skills.
• Perform other tasks or duties as assigned.

Fluency in the Microsoft Office Suite is preferred. The candidate must possess strong listening, problem‑solving, interpersonal, and organizational skills. The candidate will support with coordination of efforts across districts, universities, MDE offices, and other education stakeholders, including assisting with the development, organization, and maintenance of program materials and institutional knowledge products. The candidate must demonstrate a high level of initiative and confidence in supporting the design, organization, and facilitation of training sessions and other engagement activities.

• Typically requires a High School Diploma or equivalent and 5–7 years of experience.
• Agency prefers:
  Experience as an educator or administrator with proven success in implementing the PGS is preferred.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201