Customer Service Representative IV

Educator Licensure Call Center/Data Entry Specialist

The Mississippi Department of Education is seeking to employ an Educator Licensure Call Center/Data Entry Specialist to assist all prospective and practicing Mississippi Public School educators in obtaining and maintaining standard certification and licensure requirements. — Additional responsibilities include, but are not limited to, the following:

• Serve daily in the role of Call Center Specialist in the Division of Educator Licensure and assist with data entry tasks.
• Maintain up-to-date knowledge of the educator licensure guidelines adopted by the State Board of Education/State Legislature, standardized licensure assessments required for educators, and other related policies/statutes.
• Assist callers by providing accurate information related to current educator licensure guidelines, licensure application process, pathways to educator licensure, and available resources for obtaining and maintaining a Mississippi educator license.
• Ability to assist with planning the activities of the Division of Educator Licensure in order to achieve the program and SBE goals and objectives.
• Assist with the data analysis process regarding Educator Licensure activities to improve services rendered.
• Assist with special programs within the Division of Educator Licensure.
• Perform document data entry responsibilities for supporting materials submitted to the Division of Educator Licensure as part of the licensure application packet.
• Assist with developing and implementing day-to-day procedures that ensure continuous improvements in the quality of customer service rendered via the Educator Licensure Call Center and correspondence, as appropriate.
• Assist with providing training and technical assistance for public school districts, nonpublic schools, state agency schools, and SBE-governed schools.
• Maintain collaborative relationships and activities with MDE program offices and local school districts.

(This is a NON-STATE, TIME LIMITED position).

What you'll need to be successful:

• Consistently demonstrate excellent communication and interpersonal skills in multiple social and cultural contexts.
• Performs related or similar duties as required or assigned.