Learning & Development Specialist II - Mortgage

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union, and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under‑resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

Learn more at https://(Use the "Apply for this Job" box below)..

Title: Learning & Development Specialist II - Mortgage

Department: Human Assets

Reports To: VP, Learning & Development Manager

Supervises: N/A

Job Classification: Exempt, Full‑time

Location: Jackson, MS

The Learning and Development Specialist II will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our mortgage employees. Reporting to the Vice President of Learning and Development Manager, this role will collaborate closely with various departments to identify training needs and create customized programs that align with our company’s objectives.

• Organizational Culture: Supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement, and other traits that contribute to collaboration and high performance.
• Training Program Design and Development:
  • Collaborate with subject matter experts to assess technical training needs.
  • Design and develop engaging, interactive, and results‑oriented technical training materials, including presentations, e‑learning modules, manuals, and assessments.
  • Determine instructional methods and modalities, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, workshops, and virtual trainings.
• Training Delivery:
  • Conduct training sessions for employees, ensuring a clear and engaging learning experience.
  • Deliver and/or assist with New Hire Orientation and Compliance Training.
  • Coordinate training schedule with the hiring and training needs of the company and develop training calendar.
  • Assist employees with problems concerning “how to” perform specific tasks related to their positions by creating relevant job aids, one‑on‑one coaching, or other support.
• Content Maintenance and Updates:
  • Create instructional material, including training objectives, course outlines, instructor and participant guides, relevant handouts, tests/quizzes, hands‑on exercises, and computer‑based training.
  • Continuously update and improve training materials to reflect industry best practices and technological advancements.
  • Ensure that training content remains current and relevant.
• Evaluation and Assessment:
  • Implement evaluation tools and assessments to measure the effectiveness of training programs.
  • Gather feedback from participants and adjust training content as needed to meet objectives.
  • Develop systems to monitor and ensure employees are performing their responsibilities according to the training.
• Technical Expertise:
  • Stay current with industry trends, technologies, and best practices to provide the most up‑to‑date training.
• Collaboration:
  • Consult closely with the Vice President, Learning & Development Manager.
  • Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
  • Network with staff across departments to ensure that the Learning and Development Department maintains a positive and beneficial relationship with staff.
  • Assist in the development and execution of the annual training plan and training budget.
• Documentation:
  • Maintain accurate records of training sessions, attendance, and evaluation results.
  • Generate reports on training effectiveness for management review.
  • Report on progress of employees under guidance during training periods.
• Secondary Functions:
  • Keep abreast of new technologies, training trends, and products and services of the company. Maintain knowledge of instructional technologies.
  • Perform general administrative duties such as attending meetings, report production,…