Field Service Engineer (2 Openings) — Jackson, MS and Baton Rouge, LA

Field Service Engineer

The Field Service Engineer is responsible for assisting and performing warranty repairs, and the commissioning of SMA utility inverters in the field. The Field Service Engineer is responsible for assisting with commissioning, troubleshooting, repairing, and learning to analyze data, operation and maintenance activity, and utility inverter applications.

We currently have 2 openings for this role in the Southeast region:

• Opening 1:
  Jackson, MS. Candidates must reside in or near Jackson, MS.
• Opening 2:
  Baton Rouge, LA. Candidates must reside in or near Baton Rouge, LA.

Candidates residing in the surrounding areas of either location will be considered. Please indicate which location you are applying for in your application.

The primary duties/responsibilities include:

• Resides within the assigned territory, based in or near Jackson, MS or Baton Rouge, LA, and travels to customer sites throughout the Southeast region.
• Assists with commissioning, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, via email, telephone, and site visits.
• Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by SMA.
• Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Assists and/or performs and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Other duties as may be required or assigned.

Required qualifications include:

• Currently resides in or near Jackson, MS or Baton Rouge, LA. This position does not support candidates based outside the Southeast territory.
• A bachelor's degree in a technical field is strongly preferred, or equivalent experience working in the renewables industry.
• At least 3 years of experience in electrical, electronic, and/or network communications.
• Prior experience in the renewable energy industry is strongly preferred.

Other specialized skills include:

• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of the National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• Has ability to work a nonstandard work schedule as needed or required.
• This position requires significant domestic and possible international travel.
• Extent of responsibility:
  Regional.

Physical requirements include:

• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, smell, and see. The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel, and must routinely lift up to 50 pounds. The work environment is constrained to a field service environment, with occasional functions in a corporate office.
  
  While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures. The noise level in the work environment is usually moderate.

We offer:

• Compensation: $33.00 to $35.50 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Work Model:
  Remote, based within the assigned Southeast territory. Home base in Jackson, MS or Baton Rouge, LA.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

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