Customer Service Representative

Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics services to refiners, manufacturers, and distributors of bulk liquids in North America. The Company consists of 22 sites with over twenty million barrels of storage capacity. The BWC Terminals facilities are equipped to store a wide range of petroleum, chemical, renewables, and agricultural products.

As an Entry‑Level Customer Service Representative at BWC Terminals, you will support terminal operations by managing customer orders, shipping documentation, and data entry tasks. This role involves learning operational service orders (OSOs) across all transportation modes, handling paperwork such as bills of lading, and ensuring compliance with DOT and customer‑specific requirements (e.g., food grade, hazardous materials). You will interact directly with customers and visitors, professionally addressing inquiries and coordinating order fulfillment.

Initial training will be provided, with a gradual transition to independent work. Strong communication skills, attention to detail, and proficiency in Microsoft Excel and Word are essential. This position also provides backup support to other terminal functions and requires maintaining confidentiality of sensitive information.

• Perform basic terminal operational activities and processes related to Shipping/Receiving and Container Types/Modes.
• Learn all OSOs for all modes.
• Handle truck paperwork, including BOLs creation, order entry, and customer order requests.
• Complete data entry and billing creation tasks, including closing orders, capturing ancillary charges, and applying customer standards.
• Apply knowledge of DOT/Shipping Requirements and customer handling requirements (NSF, food grade, kosher, hazardous, waivers).
• Enter orders into BWC Terminals' computer system and process the orders.
• Compile processed orders with mandatory paperwork (SDS, certificates of analysis, etc.) and give them to operators.
• Monitor customers' systems for shipping orders and enter shipping data into their systems.
• Answer incoming calls professionally, courteously, and accurately, directing calls to staff.
• Assist customers with questions, issues, and coordination of orders.
• Assist all visitors to the terminal and ensure security procedures are followed.
• Process and distribute any paperwork required to customers.
• Provide back‑up and relief to other positions as appropriate.
• Review inventory detail reports for accuracy.
• Maintain confidentiality of all customers and BWC Terminals matters.
• Other duties may be assigned as needed.

• High School diploma or GED.
• Proficiency in Microsoft Office Suite, especially Excel.
• Must have or be able to obtain a TWIC card.
• SAP experience is a plus.
• Ability to take initiative, identify problems, use judgment to find appropriate solutions, and follow through on resolving issues promptly.
• Support team efforts, generate respect and enthusiasm, cooperate with others, and learn from team members.
• Excellent verbal and written communication skills, including correspondence and instructions.
• Professional and appropriate demeanor when interacting with others, capable of working effectively with a diverse group.
• Ability to manage multiple tasks, organize details, and meet deadlines.
• Capable of working independently with general direction from supervisor.
• Reliable attendance, prepared to perform duties, and willing to work overtime and rotate on‑call schedule as necessary.
• Ability to carry out duties while adhering to policies, procedures, regulations, and helping the company mission.

To perform the duties of this position, the individual must stand, walk, sit, carry, reach with hands and arms, use office equipment, and communicate. The position involves sitting for approximately 90% of the workday, occasional kneeling, bending, pushing, pulling, lifting or twisting, and lifting up to 10 pounds (intermittently up to 25 pounds). Close vision of 20 inches or less is required.

Reasonable accommodation may be provided to individuals with disabilities.

BWC Terminals provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.