Credit Analyst

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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

The Credit Analyst supports the Credit Department through the administration, reconciliation, and compliance management of Large Alliance customer accounts. This role assists with contract oversight, account reconciliation, collection efforts, tax support, and customer account setup while working cross-functionally with internal teams to ensure accuracy, compliance, and timely payment.

• Support the administration of Large Alliance customer accounts, including contract tracking, documentation, and compliance monitoring.
• Participate in recurring account reviews to ensure customers are operating within approved contractual parameters.
• Perform daily reconciliation of Large Alliance accounts, including:
  • Collection of past-due balances in accordance with company credit policy.
  • Research and resolution of discrepancies related to pricing, quantities, freight, and billing errors.
  • Management of receiving disputes, including proof of delivery and estimated delivery documentation.
  • Resolution of unapplied or unreconciled customer payments.
  • Enter, update, and maintain customer data within customer portals to support accurate and timely payment processing.
• Resolve open credit balances associated with unclaimed property audit.
• Assist with customer contract audits and provide supporting documentation as required.
• Collaborate with internal teams to support EDI processes, web-based platforms, and loaded pricing structures.
• Support customer account and job setup activities, including:
  • Understanding customer maintenance configurations and system parameters.
  • Ensuring required documentation is received to support job account requests and protect lien and bond rights.
• Provide sales tax support in daily operations, including:
  • Applying knowledge of state and local sales tax laws.
  • Investigating taxability and exemption issues raised by customers or internal teams.
  • Responding to tax-related correspondence and conducting research as needed.
  • Updating customer sales tax profiles and imaging taxable and non-taxable documentation for audit retention.
  • Processing tax adjustments and corrections on customer invoices.
  • Responding to internal and external requests for tax exemption certificates.
• May be required to perform other related duties as assigned by management. Management reserves the right to modify, add, or remove responsibilities as business needs evolve.

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word and Excel.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a team environment

• Associate or bachelor’s degree in finance, Accounting, Business, or a related field or three to five years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of state and local sales tax laws.
• Prior experience in credit, accounts receivable, contract administration, or utility customers.

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

Irby is a leading fulfillment and…