ACH Specialist

Responsibilities

• Process ACH written statements of unauthorized debits in a timely manner to reduce bank losses due to fraudulent activity. Includes research, follow-up and correspondence with Originating Depository Financial Institution (ODFI) and customer.
• Process outgoing returns for stop payment request.
• Requalify or return rejected items, on-line funds to proper accounts and create notification of change when needed.
• Handle phone inquiries, error resolution and research.
• Assist with processing windows, balancing of windows, and perform PEP+ maintenance as required.
• Perform additional duties as assigned.

• High School Education or GED
• Minimum one year of recent customer service, data entry, bookkeeping, or retail banking experience
• Knowledge of banking industry
• Detail oriented mindset with a focus on consistency and accuracy
• Excellent problem-solving and error-resolution skills
• Basic knowledge of computer skills to include Microsoft products such as Word and Excel
• Experience with M&I preferred
• Experience with On Demand preferred
• Knowledge of General Bank Operations preferred

Physical Requirements /

Working Conditions:

Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Credit check (required for certain positions)
• Fingerprinting (required for certain positions)