Financial Crimes Card Claims Support Specialist

Responsibilities

• Review and log affidavits/declarations as they are received. Based on the consideration of Regulations E and Regulations Z that must be followed, both Federal and Card Association regulations.
• Investigate and research multiple load errors, which involves verifying load source association. Handle branches and cardholder calls in a professional and courteous manner.
• Provide department support to the department for all daily reports that must be worked to ensure proper handling of all issues.
• Provide departmental support of all imaging of work processed in the area to ensure all documentation is handled properly by type.
• Provide backup to all other roles within Financial Crimes Card Claims on an as-needed basis.
• Perform additional duties as assigned.

• High School Education
• 1+ years Card Services customer service experience
• General knowledge of the Reg E and Reg Z as they pertain to handling customer disputes
• Understanding of the Dispute Resolution and the Affidavit processes of Master Card or Visa
• Understanding of the dispute/affidavit process to ensure that a dispute is validated and covered under Association Rules and Regulations.
• Understanding of, and ability to use, one or more of the following systems:
  • FRD Fraud System
  • CSA TSYS Accounting System
  • Master Com
  • Visa Online
• General knowledge of Card Base, TSYS Customer Service Screens, TSYS Accounting Screens, M&I Deposit System
• Good oral and written communication skills
• Able to be flexible and multitask
• Ability to be a self-starter
• Able to work with other team members to accomplish team goals
• Sound decision-making skills

Physical Requirements /

Working Conditions:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note:

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Credit check (required for certain positions)
• Fingerprinting (required for certain positions)