Program Specialist

Job Opportunity

The MS Division of Medicaid is hiring for three vacant positions. This position is located with the MS Division of Medicaid in the Central Office Long Term Care Eligibility Unit.

If you are recommended for hire or promotion, you will be required to submit proof of the possession of the credentials (i.e. license, certificate, official transcripts) that you listed on your State of Mississippi Application. Division of Medicaid has the authority to verify that the information recorded on your application is true and correct.

The Benefit Program Specialist actively assists customers/beneficiaries throughout the process of applying for and ongoing coverage of Medicaid benefits. Specialists must gather, review, and investigate beneficiary information and determine if an approval for Medicaid is possible, based on Medicaid policies. Additional responsibilities include but are not limited to: accurately entering client data in the computer system; reading and comprehending the policy manual and obtaining a general working knowledge of Long Term Care Medicaid policies and programs;

keeping abreast of policy updates and changes; assisting clients with questions and concerns as they call into the office; assist with training of new office staff; must be deadline oriented and organized; and utilize reports for timely maintenance of assigned applications and caseloads.

What you'll need to be successful:

• Background in customer service.
• Strong attention to detail and the ability to prioritize work to meet assigned deadlines.
• Reading and comprehending Long Term Care eligibility policies and procedures.

Preferred Qualifications:

• Typically requires a bachelor's degree and 0-2 years of experience OR an associate's degree and 2-3 years of experience.