Supervisory Veterans Service Representative (AVSCM

Job Title

Supervisory Veterans Service Representative (AVSCM); PD371170

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Specific duties include:

Plans, organizes, coordinates, directs and controls the work of the Division.

Revises and develops work methods to support division priorities.

Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.

Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.

Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.

Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.

Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.

Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.

Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.

Full time, Monday - Friday 8:00 am - 4:30 pm

This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

This is not a virtual position.