Membership Experience Coordinator

The Membership Experience Coordinator (MEC) serves as a key leader in delivering an exceptional member journey from entry to engagement to retention. This position provides frontline leadership in membership services while supporting Healthy Living programs and staff to ensure members feel welcomed, connected, and successful in achieving their goals.

The MEC models world-class customer service, supervises and develops membership and wellness staff, supports program innovation and quality, and ensures operational excellence in both service and fitness environments. In the absence of senior leadership, the MEC may serve as Manager on Duty and emergency point of contact for the facility.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

• Associate’s degree or equivalent experience required;
  Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 1–2 years of leadership or supervisory experience.
• Experience in health, wellness, fitness, or related field preferred.
• CPR, AED, and First Aid certification (or ability to obtain within 30–90 days of hire).
• Working knowledge of Microsoft Office and point-of-service software (DAXKO preferred).
• Ability to relate effectively to diverse groups from all social and economic segments of the community.