Patient Access Intake Rep

The Care Center Specialist, will have in-person and phone conversations with people seeking mental health care or information about mental health-related services. You will learn about DBHH program sand services and share this information with others to help them determine the best health care solution for their situation.

• Care Center calls must be documented and processed in accordance with Care Center policies

• Administrative approval obtained for all admissions

• Admission data entry paperwork is completed in accordance with hospital policy

• Follow up calls are made to those failing to show up for appointments

• Pre-certification is obtained in accordance with insurance requirements, and verification of benefits email is sent

• Ensures Administration is notified of problems or significant events

• Ensures safety problems are identified and corrective actions taken

• Answer alarms and investigate disturbances.

• Answer telephone calls to take messages, answer questions, and provide information during non- business hours or when switchboard is closed.

• Writes reports on an irregularities, property damage, theft, presence of unauthorized persons, or unusual occurrences.

• Responds to and documents telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.

• Complete admissions paperwork (if applicable)

• Collaborate with interdisciplinary professionals to determine and provide the best possible care for patients.

• Provides social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures.

• Maintains accurate records and documentation of patient treatments, immunizations, laboratory results, notes reactions to psychotropic drugs and other medications, written charts, patient activities and progress according to standard medical record keeping and hospital policy and procedures.

• Assists the client in understanding the nature of emotional disturbances and accepting the need for treatment.

• Complies with laws, rules, regulations, protocols, and procedures.

• Uses professional judgment to ascertain and to apply appropriate intervention techniques with patients in crisis

• Assists in maintaining a safe and secure environment for staff and patients.

• Performs administrative tasks such as filing, answering phones and computer entry of progress notes.

• Maintains patient confidentiality.

• Stays abreast of organization’s programs and services.

• Participates in activities which enhance professional growth and development.

• Upholds the Organization’s ethics and customer service standards.

• Education – High School Diploma required.

• Experience – Minimum of 2 years customer service or combination of education and experience required. Experience in behavioral healthcare setting, phone triage, tele-health or case management, clinical preferred.

• Required Licenses
  - Current CPR upon hire. BLS and Handle with Care certifications a plus.

• Additional Requirements
  - Must provide proof of approved (AHA/ARC) current CPR maintain approved CPR certification prior to hire as well as successful completion of Management of Assaultive Behavior training including restraint and seclusion policies prior to assuming patient care responsibility. Must maintain current CPR and Handle with Care. Violators will be suspended up to termination if not compliant within 1 week of expiration.

• Knowledge
  
  Skills and Abilities

• Ability to communicate effectively both orally and in writing i.e. legible handwriting and ability to read and understand written instructions to include writing techniques for reports and appeals and verbal presentations for telephone interactions.

• Ability to effectively interact with persons of…