Support Coordinator- Jackson, MS

Support Coordinator Qualifications

/DD Waiver Support Coordination must be provided by an employee who meets one (1) of the following, in accordance with Rule 11.4.W of the DMH Operational Standards:

At least a bachelor's degree in a human services-related field, with no experience required; or

At least a bachelor's degree in a non-related field and at least one (1) year of relevant work experience.

Relevant experience is defined as full-time experience working directly with people with intellectual and/or developmental disabilities, other types of disabilities, or mental illness

Experience with Microsoft Office and state-maintained databases.

Must maintain proficiency in company-sponsored training and certifications.

Successfully complete and maintain training courses as required or amended by program regulations.

Valid driver's license, including personal vehicle insurance coverage for liability and current vehicle registration; copies must be maintained on file. Must inform the Supervisor immediately of any change in auto insurance, vehicle registration, or driver's license status.

The Support Coordinator provides /DD Waiver Support Coordination activities necessary to meet the needs of people assigned to their caseload, in accordance with Rules 44.1–44.2 of the DMH Operational Standards and the Support Coordination Manual. This position is responsible for coordinating and monitoring all services a person receives, regardless of funding source, through the development and implementation of the person's Plan of Services and Supports (PSS), to ensure services are adequate, appropriate, meet individual needs, and protect the person's health and welfare.

Coordinate and monitor all services a person receives, regardless of funding source, to ensure services are adequate, appropriate, meet individual needs, and address the person's health and welfare (Rule 44.2.A).

Conducts initial contact and completes intake documentation for individuals referred to the agency.

Tracks Medicaid and waiver eligibility for each person on their caseload, monitors for lapses, submits renewals, and follows up on denials.

Collects and files Medicaid and waiver supporting documentation.

Complete assessments to assist in identifying each person's needs and desires for service delivery.

Coordinate and facilitate development of each person's Plan of Services and Supports (PSS) through the person-centered planning process, and revise/update the plan at least annually or upon a change in circumstances or person/legal representative request (Rules 44.2.B–C).

Inform and assist the person/legal representative(s) with access to Home and Community-Based Services and non-Home and Community-Based Services from which the person could benefit and ensure the person's choice of providers by supplying information needed to make a fully informed decision (Rule 44.2.D).

Inform the person/legal representative(s) about certified providers for services on the approved Plan of Services and Supports initially, annually, upon dissatisfaction, or upon a change in provider certification status, and assist with meeting or interviewing providers and arranging tours until the person chooses an agency provider (Rules 44.2.E–F).

Ensure the Behavior Support Plan, any support plan from a medical professional, and any Crisis Plan are consistent with the Plan of Services and Supports.

Enter all required information in each person's record in the Division of Medicaid's Long-Term Services and Supports (LTSS) System (Rule 44.2.G).

Notify each person/legal representative(s) in writing of approval/denial of initial enrollment, requests for additional or increased services, recertification, readmission, reduction, and termination of services, and inform them of applicable appeal procedures (Rules 44.2.H–I).

Create and maintain resource folders and research and provide all available and entitled resources for people on their caseload.

Maintain accurate documentation, knowledge, and reporting as assigned; document all contact or for the person in Service Notes, entered in LTSS no later than the last day of the month in which contact occurred (Rule 44.2.N).

Report all incidents of abuse, neglect, or exploitation immediately to the Supervisor or Director, and ensure timely reporting so that the person's health and safety is not put at risk.

Address issues related to a person's Plan of Services and Supports with the applicable agency provider(s) and, when a provider is…