Hotel Front Desk Clerk PT

Job Summary

As a Front Desk Representative, you will welcome and register hotel guests and handle requests expeditiously, providing outstanding front desk service and ensuring an exceptional hotel guest experience.

Position:
Hourly, Part‑Time |

Shift: Swing/Grave |

Location:

Gold Strike Casino

• Welcome guests to the property by providing memorable service, anticipating guest needs, and responding to and resolving any guest issues.
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‑ins and all other tasks associated with guest room check‑ins and check‑outs.
• Enhance guest experience through offering upgraded accommodations where available following authorized programs and processes and promoting One Star Rewards enrollment and other benefits to our guests.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle‑free experience from start to finish.
• Perform other job‑related duties as requested.

• High School Diploma or Equivalent.
• Six (6) months of previous cash‑handling experience.
• One (1) year of face‑to‑face guest service experience.
• Willingness to work varied shifts, including weekends and holidays.

• Able to effectively communicate in English, in both written and verbal forms.
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
• Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment such as telephone, copier, fax machine.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Knowledge of accommodation room capacities and amenities.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Maintain a professional, neat, and well‑groomed appearance adhering to company standards.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking.
Work a flexible schedule, including extended hours, weekends, and holidays.