Technical Account Manager

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for leading our clients through the strategic and technical aspects of their IT transformation journey and helping them to successfully adopt our services. The TAM develops close relationships with Managed Services clients in order to understand their business needs, operational and technical challenges, and utilizes their technical skillset and understanding to help clients achieve the greatest value from our services.

• Acts as a customer advocate and single point of contact for all technical inquiries related to our services.
• Is results driven and customer focused; “Get things done - Make things happen”.
• Establishes relationships with a named client-base and gains a deep understanding of their business needs and technical solution requirements.
• Develops IT Strategy by learning about the client’s business and advising the client on the technologies that can best support their business objectives.
• Conducts technology research and analyzes all factors to determine if the considered technology solutions are fully aligned with strategic, compliance (HIPAA, FFIEC, SOX etc.), operational priorities and business objectives.
• Performs risk analysis to help clients understand their current IT maturity level and identify gaps or shortcomings in their overall IT and security posture.
• Acts as the technical advisor during Quarterly Business Reviews, fully understands and promotes the value and direction of Managed Services.
• Assists Service Account Managers with technical reporting and technical client conversations.
• Acts as a technical liaison and escalation point between the AHEAD organization and the client.
• Creates, reviews, and maintains technical documentation and ensures information is available and accessible to all Managed Services support and engineering teams.
• Assists Client Directors with formal planning and budgeting for clients, as well as contract management and project planning
• Identifies up and cross-selling opportunities to promote further expansion of Managed Services in existing accounts.
• Focus on integration, automation, and optimization to find technical solutions that will increase efficiency and productivity.
• Becomes a strategic player to promote customer satisfaction and client retention.

• 10+ years of related experience in engineering, technical sales and/or IT consulting.
• Experience with Cloud Billing Platforms required: (e.g. AWS Native Costing tools, Cost Explorer, Trust Advisor, Azure Cost Manager, etc.).
• Hands‑on/practical experience with the following technologies:
  Microsoft Azure, AWS, Google Public Cloud.
• Basic understanding of Fin Ops practices and cloud billing will be critical.
• Technical and/or sales certifications desired (e.g. AWS, Microsoft AWS, Google Cloud).
• ITIL and/or Project Management certifications are a plus.

• Strong customer service skills with the ability to make good judgments and quick decisions.
• Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally.
• Ability to effectively prioritize and execute tasks in a fast‑paced environment.
• Ability to build trusted…