Technical Support​/Infrastructure Specialist

Looking forward to hire Technical Support & Infrastructure Specialist! The ideal candidate will have to deal with day-to-day challenges on a various platforms, connectivity and integration of varied platforms and challenges assigned to him.

• Will spend considerable time indoor for communicating online with customers and handle queries over phone and using Remote Sessions.
• Person we are looking should be Customer Friendly, Strong Interpersonal Skills, Good Computer knowledge, Professional Telephone & Communication Skills.
• Should be able to troubleshoot and provide prompt support.
• Strong IT background

• Assisting Customers on phone and in personal with Technical Issues related to Email Client Configuration, DNS, IP and Network.
• To troubleshoot technical problems and respond to customer inquiries via chat and email providing information and closing queries.
• Effective communication with users at all levels Tracking to conclusion simple and complex issue resolutions.
• To help in achieving company wide objective, while ensuring complete customer satisfaction.
• Time management & coordination skills and customer care attitude

• Strong Knowledge of Email Protocols, Routing & Configuration for various platforms including Exim, Office 365, Google Workspace, MS-Exchange, MDaemon including WHM/cPanel
• Good knowledge of Firewall and Fail-Over mechanism
• Excellent troubleshooting and communication skills and be able to work well in a team setting.
• Strong TCP/IP, Networking and DNS and Routing Concepts
• Strong concept of Corporate Mail Solutions and Disaster Recovery Solutions

NOTE:
All positions are Full Time from Monday to Saturday. No Freelancers Please.

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