Senior ITSM Problem Analyst; ServiceNow & RCA
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-02-16
Listing for:
Ford Motor Company
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Support
Job Description & How to Apply Below
A leading automotive manufacturer in Jackson is seeking an experienced ITSM Problem Analyst to enhance IT service reliability. Responsibilities include investigating recurring incidents and implementing long-term solutions. The ideal candidate should have over 5 years of experience in IT Service Management, preferably in the automotive sector, with expertise in Service Now. The role requires strong analytical skills, strategic thinking, and excellent communication skills.
A Bachelor's degree in Computer Science or related field is required. Competitive salary range between $96,720 to $162,120.
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Position Requirements
10+ Years
work experience
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