Problem Manager: ITIL Lead Root Cause & Prevention
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-05-20
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, IT Consultant
Job Description & How to Apply Below
ASM Research in Jackson, Mississippi is seeking a Mid-Level Problem Manager to oversee the lifecycle of IT service problems. The role requires coordinating technical teams to identify root causes and implementing corrective actions, ensuring service availability.
Candidates should have a Bachelor’s degree, 4–7 years in problem management or IT operations, and a strong grasp of ITIL principles. Proficiency in managing multiple problems and obtaining U.S. Secret clearance is essential.
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